How can we help you?

Products and sizing

What size pump should I quote?

Size on flow, not on horsepower. Give the Buying Assistant the pool volume, the turnover you need and the plumbing size, and it comes back with the pumps that fit and what is on the shelf at your branch.

What can my local branch help with?

Will-call pickup, same-day transfers between branches, warranty returns, and quotes priced on your account. The counter sees the same stock and the same pricing you see online.

How do I find the right replacement part?

Search by manufacturer part number, or open the parent product and use the related parts list. For motors and wet ends, frame and horsepower are the fields that matter.

Can I get something that is not in the catalog?

Yes. Special orders go through your representative. Anything not stocked is sourced against your account and quoted before it ships.

Accounts and payment

How do I open a trade account?

Contact your nearest branch. Trade accounts get contract pricing, terms, branch level stock visibility and a named representative.

How can I pay?

On account against your terms, or by card at checkout. Signed-in accounts see their own terms at the payment step.

Is ordering online safe?

Sign-in is required for account pricing, and payment details are handled by the payment provider, never stored on this site.

Can I get an invoice for my business?

Invoices for account orders are in the customer centre under My orders, and are emailed to the address on the account.

Delivery

What are the delivery options?

Branch pickup, local delivery on our own trucks in the metro areas we serve, and freight for everything else. What you see at checkout depends on your branch and on the goods.

How quickly will my order ship?

Stocked items picked at your branch normally ship the same working day. Transfers between branches add a day. Backordered lines are flagged in the cart before you commit.

What does freight cost?

Freight is quoted per order against your account terms. Hazardous chemicals carry carrier restrictions and can be quoted separately.

Returns

What is the returns policy?

Unused stock items in original packaging can be returned within the window agreed on your account. Special orders and opened chemicals cannot be returned.

How can I track a return?

Returns are raised through your branch and appear against the original order in the customer centre.

Can I return more than one order in the same shipment?

Yes, as long as each return is raised against its own order number so the credits land in the right place.